Job Duties:
• Support the manager in the daily operations of the dining outlet through developing a high-energy, guest service-focused team through leading employees in customer service and managing resources • Monitor guest service and dining experience and take action to ensure service goals and satisfaction levels are attained • Support and demonstrate dining room standards, ensuring that guest service is always at the forefront of the restaurant and implementing plans to improve service levels with measurable goals and benchmarks • Collaborate with the chef to improve the food expediting process for any meal period. • Maintain a strong presence by visiting every table at least once during the experience. • Monitor and continue opening and closing duties. • Leadership: • Communicate necessary information to staff, peers, and superiors with energy and enthusiasm, including running energetic, informative daily lineups • Build morale and spirit • Promote teamwork • Train and develop new hires • Engage and coach employees in job performance • Ensure safety standards and goals are practiced and attained • Ensure company policies and work rules are followed
Special Requirements:
Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents) Clear, concise written and verbal communication skills Excellent listening and comprehension ability Understanding group dynamics and communicating effectively based on dynamics Ability to anticipate guest needs and respond accordingly Technical Requirements: Ability to effectively use point of sale, payroll, and reservations software Wine knowledge, service, and presentation Must obtain WV Food Handlers Card Work schedule can vary and can include evening and weekend hours. Work may be performed on any day of the week from Monday through Sunday. Work hours and shifts vary.