Job Duties:
The Guest Service Agent is a key member of the Guest Services team, responsible for ensuring guests have a positive experience during their stay. Under the direction of the Front Office Manager, the Guest Service Agent performs the following duties: -Greet guests warmly upon arrival, provide check-in/check-out services, and process guest reservations. -Handle guest inquiries and requests, providing accurate information or directing them to the appropriate department. -Maintain a cash drawer throughout the shift, process payments, and issue receipts. -Monitor room availability, update guest records, and coordinate with housekeeping and maintenance for room readiness. -Respond to guest complaints or concerns professionally, resolving issues to ensure guest satisfaction. -Maintain accurate records of guest transactions, including room charges, fees, and incidentals. -Answer phone calls and emails in a professional manner, assisting guests with booking inquiries and general questions. -Ensure compliance with hotel policies and procedures, including safety protocols and guest security. No experience/education. See attached addendum for expanded job details.
Special Requirements:
Lift/carry up to 40 pounds. Experience in guest services, preferably in a hotel setting. Exceptional interpersonal skills with a strong focus on customer service. Strong communication, problem-solving, and time management abilities. Detail-oriented with the ability to multitask effectively. Ability to work a variety of shifts, including weekends and holidays. Familiarity with the hotel industry and front desk operations. Proficiency in Microsoft Office and internet applications. Must be able to speak, read, write, and understand the primary language used in the workplace. Employer paid drug test is Random (post-employment) Employer paid post hire criminal background check required.